Customer Service Engagement Officer

4 weeks ago

Parramatta, New South Wales, Australia Chandler Macleod Full time

Deliver exceptional customer service to stakeholders, community, and visitors as a frontline representative of Chandler Macleod, including effective first-line response to enquiries and feedback through multiple communication channels. Key accountabilities include coordinating proactive customer/community communications, arranging and administering customer service requirements at priority events, and undertaking community engagement activities to gain customer insights.

Essential skills and experience include proven experience using Salesforce for customer service/case management/records management, high-level written and verbal communication skills, and a commitment to internal and external-facing customer service.

Key responsibilities include:

  • Providing exceptional customer service through multiple communication channels
  • Coordinating proactive customer/community communications
  • Arranging and administering customer service requirements at priority events
  • Undertaking community engagement activities to gain customer insights
  • Complying with privacy requirements and legislative obligations

Chandler Macleod is committed to delivering exceptional customer service and is seeking a highly skilled and experienced individual to join our team.

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