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Service Desk Team Lead

2 months ago

Adelaide, South Australia Harrison McMillan Full time

About the Role

The Service Desk Team Lead will provide leadership and support across the department as the Service Desk Team Lead. This role is responsible for the delivery of customer-centric service within an efficient service desk.

Key Responsibilities

  • Deliver effective operational business support activities of the team
  • Deliver knowledgeable incident and service request management
  • Provide leadership and support to the team
  • Ensure the delivery of customer-centric service

Requirements

  • Prior experience in leadership
  • Extensive experience providing IT support to large environments
  • Knowledge of a service desk environment
  • Excellent communication skills
  • Ability to work under pressure
  • Prior experience in night shift will be beneficial
  • Ability to hold a clearance

About the Company

This SA Government agency provides technical support across all information and communication technology systems for the entire department.