Technical IT Support Specialist

1 month ago

Sydney, New South Wales, Australia Telstra Full time
Job Overview

We are seeking a highly skilled Technical IT Support Specialist to join our Executive IT Support team within Global End User Services. As a key member of our team, you will be responsible for providing complex technical advice, support, and consultancy to our executive group on a range of platforms, devices, applications, and computerized systems.

Key Responsibilities

  • Provide technical guidance and support to ensure seamless IT operations.
  • Develop and deliver technical training to staff to ensure understanding of processes and procedures.
  • Prepare and maintain technical documentation to describe how platforms, devices, applications, and computerized systems operate.
  • Contribute to the analysis of internal and external information sources to identify drivers and indicators of change.
  • Proactively engage with Tech Bar/Kiosk team members to understand incident drivers and coach scalable solutions.
  • Contribute to setting team goals and success measures aligned to the strategy.
  • Actively engage in idea generation and experimentation to identify opportunities for simplification and innovation.

Requirements

  • Previous experience with Video Conferencing environments and technologies.
  • Proven experience supporting end-user desktop applications and environments.
  • A solid track record of addressing customer needs and strong customer orientation.
  • Experience in o365 suite in an Enterprise setting.
  • Strong computer/technical skills, including Windows 10, iOS, Android, etc.
  • Advanced IT troubleshooting and multi-tasking skills.
  • Keen sense of technical issue identification and complex problem-solving.

What We Offer

  • Flexible working arrangements.
  • Competitive remuneration package.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

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