Digital Support Specialist
3 weeks ago
Company Overview
Our client is a leading agricultural organisation with a strong focus on quality food production.
About the Role
We are seeking an experienced ICT Technical Officer to join our ICT team. As a Digital Support Specialist, you will be responsible for providing Level 2 support to end-users across multiple sites and settings within our organisation.
Key Responsibilities
- Responding to helpdesk requests from internal customers
- Providing IT support through remote access, via phone, email, and in-person, travelling to sites as needed
- Advising on everyday application and software issues and processes for systems such as Windows, Microsoft Office, and SharePoint
- Assisting users with iOS and Android needs
- Setting up and troubleshooting hardware
- Assisting with systems administration, network administration, and security administration duties
- Managing assets, equipment, and documentation
About You
To be successful in this position, you will have at least three years' experience in a similar capacity and hold a tertiary qualification in Information Technology, Computer Science, or a related field. Additionally, you should possess:
- Prior experience in a customer service or technical support role
- High-level communication skills, with the ability to explain technical issues to non-technical users
- Strong organisational skills and attention to detail
- The ability to work effectively in a team environment and independently when required
Benefits
You will work in a highly successful, structured, and technically up-to-date organisation, providing rewarding work and development of your existing skills.
Earnings
The estimated annual salary for this position is around $65,000-$80,000 AUD, depending on your experience and qualifications.
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