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Senior Applications Support Analyst

2 months ago


Sydney, New South Wales, Australia Citi Full time
About the Role

The Apps Support Sr Analyst is a key professional who drives strategic initiatives within the Apps Support team. This role requires a deep understanding of the latest developments in the field and the ability to contribute to the directional strategy by considering their application in the job and the business. As a recognized technical authority, this individual will provide expert advice and counsel related to the technology or operations of the business.

Key Responsibilities
  • Partner with multiple technology teams to ensure seamless integration of functions to meet goals.
  • Identify and define necessary system enhancements, analyze existing system logic, and recommend solutions.
  • Formulate and define systems scope and objectives for complex application enhancements and problem resolution.
  • Work closely with Product Owners, Business Analysts, and Systems Analysts to determine and document Systems impacts and support requirements.
  • Act as advisor or coach to new or lower-level analysts, allocating work and providing guidance.
  • Directly impact the business by influencing strategic functional decisions through advice, counsel, or provided services.
Requirements
  • 6-10 years of experience in a related field.
  • Practical problem-solving and strategic thinking skills.
  • Demonstrated leadership, interpersonal skills, and relationship-building skills.
  • Service-oriented attitude and ability to work in a fast-paced environment.
  • Experience working or leading requirement gathering efforts for multiple large development projects.
About Citi

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.