Senior Application Analyst

4 weeks ago

Sydney, New South Wales, Australia Sg Fleet Australia Pty Ltd Full time

About Us

We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. A total portfolio under management of $2.5 Billion and over 1200 employees.

Our Culture

We look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.

Some of Our Perks

  • Recharge and relax with up to four extra days of leave each year. We call them Wellness days
  • We offer industry-leading 20 weeks of paid parental leave
  • Save plenty with vehicle salary packaging
  • Monetary service milestone awards
  • Recruitment referral bonus
  • Discounted mobility products and services
  • Flexible work arrangements
  • Career progression opportunities
  • Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more
  • Two paid volunteer days each year to give back to causes that matter to you
  • Health and wellbeing support including a subsidy and an innovative Employee Assistance Program

About the Role

As a Senior Application Analyst, you will be responsible for ensuring the smooth operation, availability, and performance of critical applications within the organization. You will manage the application lifecycle, including upgrades, log management, monitoring, incident management, problem resolution, and disaster recovery.

Key Responsibilities

  • Collaborate closely with cross-functional teams to maintain high application availability and performance standards while continuously improving processes and procedures
  • Coordinate and execute daily operational tasks related to application management, security, compliance, monitoring, performance, and availability
  • Be an escalation point and provide technical and application troubleshooting support for team members and end-users
  • Define and set-up monitoring and threshold notifications, respond to monitoring alerts, diagnose issues, and escalate as necessary
  • Analyse log data to detect and remediate anomalies, performance issues, and security threats
  • Define and analyse application performance metrics and identify areas for improvement
  • Develop and implement automation scripts and tools that reduce regular task toil and maintain operational application effectiveness
  • Maintain accurate and up-to-date documentation for all managed applications

Requirements

  • Significant experience in IT Operations Management
  • Proven experience in end-to-end operational management of applications and services that reside on-premise and in the cloud
  • Strong implementation and understanding of monitoring processes and solutions
  • Excellent log analysis, root cause analysis, and technical problem-solving abilities
  • Strong administration, configuration, optimization and management of cloud technologies
  • Experience with scripting languages and automation tools
  • Experience with database management and database troubleshooting
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
  • Certification in relevant technologies is a plus

What's Next

We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offer work-life balance and career development.

We are a proud equal opportunity employer. Resumes may be sent, and interviews may take place prior to closure date for applications. To give yourself the best chance of selection, please do not leave your application to the application 'close' date. As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.

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