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Indigenous Banking Specialist

2 months ago

Bedford Park, South Australia Westpac Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Indigenous Call Centre team as an Indigenous Banking Specialist. As a key member of our team, you will play a vital role in providing exceptional service to our Aboriginal and Torres Strait Islander customers.

Key Responsibilities
  • Provide banking solutions to our existing bank clients and new direct clients.
  • Take ownership of customer requests and issues and follow through to ensure customer satisfaction.
  • Manage relationships with referral partners and stakeholders across the business.
  • Comply and remain up to date with industry compliance, policy and legislative standards.
Requirements
  • At least 12 months customer service experience (any industry)
  • People who thrive in a corporate and professional working environment
  • Ability to adjust to a high-paced, KPI-driven environment
  • A genuine interest in Banking and Financial Services
  • Happy to commute and work onsite
What We Offer
  • Competitive remuneration package
  • Continuous learning and development opportunities
  • Opportunity to rotate through different teams to develop expertise across various products, customers, and platforms
Why Join Us

At Westpac Group, we are committed to creating a diverse and inclusive workplace that values flexibility and champions inclusion. We aim to provide one big, supportive team of people working to achieve our purpose of creating better futures together.