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Dispute Resolution Specialist

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Sydney, New South Wales, Australia AirTree Ventures Pty Full time
About GROW Inc

GROW Inc is a leading Australian FinTech company that's making a significant impact in the Superannuation and Managed Funds industry. Founded in 2016, we're a team of innovators who are passionate about disrupting the status quo and creating a better financial future for Australians.

We're solving big problems by leveraging Distributed Ledger Technology (DLTA) to improve the financial wellbeing of our customers. Our platform is built on a foundation of trust, transparency, and innovation, and we're committed to delivering timely and accessible solutions that meet the evolving needs of our customers.

Job Description

We're seeking a highly skilled Dispute Resolution Specialist to join our team. As a key member of our centre of excellence for complaint resolution, you'll be responsible for delivering fair and timely outcomes for complainants, adhering to RG271 guidelines. You'll work closely with our team to identify and resolve complex superannuation complaints, and provide meaningful insights to help us improve our services.

Key Responsibilities:

  • End-to-end complaint handling process for the Trustee office
  • Deliver fair and timely outcomes for complainants
  • Adhere to RG271 guidelines
  • Collaborate with the team to identify and resolve complex superannuation complaints
  • Provide meaningful insights to improve our services

Requirements:

  • 3+ years of experience in financial services dispute resolution
  • Superannuation experience highly desirable
  • Strong customer focus and negotiation skills
  • Ability to take ownership of your caseload and apply effective decision-making skills
  • Excellent communication and time management skills
  • Good commercial acumen and ability to thrive in a fast-paced environment
What We Offer

We're a dynamic and innovative company that offers a range of benefits to our employees, including:

  • Birthday leave
  • Weekly pay cycle
  • Hybrid work arrangement
  • Exciting discounts and perks

We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' well-being. If you're passionate about making a difference in the financial services industry, we'd love to hear from you