Insurance Dispute Resolution Advisor

5 days ago


Sydney, New South Wales, Australia IAG Full time
Job Summary

As a Dispute Resolution Specialist at IAG, you will play a crucial role in resolving disputes and complaints from customers in a fair and timely manner.

Key Responsibilities
  • Manage disputes and complaints from customers, ensuring a high level of customer satisfaction.
  • Use your dispute resolution skills to resolve internal and external disputes, ranging from simple to complex.
  • Work closely with stakeholders to deliver a world-class alternative dispute resolution experience.
  • Stay up-to-date with industry regulations and guidelines, including the General Insurance Code of Practice and AFCA Rules.
About the Role

This is a contract role until 30 June 2024, with opportunities to work from home and in the office. We are looking for a professional with strong dispute resolution skills, customer focus, and excellent communication skills.

What We Offer
  • A supportive and flexible work environment.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.


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