Global Claims Professional
1 week ago
Sirva is a global leader in moving and relocation services, offering innovative solutions for companies of every size. With a presence in 177 countries, we offer unmatched global breadth supported by localized attention and technology that strikes the right balance of self-service and human support.
**The Position Overview**You will be primarily responsible for assessing and settling claims according to policy and best practices when engaging with clients. This role involves managing client satisfaction with our brand during difficult circumstances of potentially lost or damaged possessions during household relocation.
**Key Responsibilities Include:**- To ensure potential brand damage from a claim is mitigated through delivery of professional, diligent, empathetic, and timely customer service.
- Receive initial claim advice from customers and dispatch claim information after ensuring appropriate Transit cover.
- Follow up and review documentation, and liaise with branches/agencies to ensure a full and timely assessment of a claim.
- Arrange quotations and repairs of lost/replacements items as required. Where necessary, conduct or arrange inspections or recommend appointment of an external loss assessor.
- Undertake thorough investigations to trace missing items and establish probable cause of damage.
- Assess and settle claims in a timely manner within designated authority levels or escalate settlement recommendations to supervisors for further instruction and guidance on claim settlements & policy where above authority limits.
Attention to detail with demonstrated accuracy of information; Time management & organizational skills; High-level verbal, written communication skills; Interpersonal skills; Previous General Insurance claims position (Home, Motor, Marine Transit)
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