Customer Centricity Leader

2 weeks ago

Melbourne, Victoria, Australia beBeeExcellence Full time $145,000 - $175,000

Enhance Customer Experience

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The role of Service Excellence Manager is pivotal in embedding customer-centric principles into the servicing model. This position requires dedication and commitment to drive continuous improvement, ensuring exceptional service delivery tailored to member needs.

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Key responsibilities include:

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  • Developing a governing framework across key areas of the servicing model\
  • Leading strategic initiatives to enhance operational efficiency and service quality\
  • Ensuring compliance with regulatory requirements and industry standards\
  • Monitoring and reporting on servicing outcomes to measure performance against objectives\
  • Collaborating with internal stakeholders to streamline processes and improve service delivery\
  • Identifying opportunities for innovation and implementing improvements to drive business growth\
  • Maintaining accurate documentation and records in accordance with the fund's governing framework\
  • Providing guidance and support to team members to ensure successful service delivery\
  • Staying up-to-date with industry trends and best practices to inform decision-making\
  • Contributing to the development of policies and procedures to maintain high service standards
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Our organisation values diversity and promotes a culture of inclusivity and respect. We are committed to providing a positive work environment that supports employees in achieving their goals and aspirations.

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