National Customer Service Leader
2 weeks ago
We're seeking an exceptional leader to establish and lead a best-in-class customer care function in Australia. This strategic appointment will shape how we deliver a seamless, customer-centric experience.
About the RoleThis role requires extensive experience in a customer-facing leadership position, preferably in FMCG, logistics, or similar industry. The ideal candidate will have a proven track record of developing, managing, and training high-performing customer service teams.
- Establish a national customer care model to enhance customer satisfaction.
- Drive process standardization and improvements using data insights and lean methodology.
- Partner with Sales, Operations, and Revenue Management to optimize profitability.
The successful candidate will be able to travel up to 50% of the time and will be based in Melbourne, Sydney, or Brisbane.
Key Responsibilities:Recruit, train, and lead a team of customer care professionals.
- Support new customer onboarding and ensure smooth adoption of technology platforms.
- Implement customer service frameworks and drive process improvements.
This is a fantastic opportunity for a customer-focused professional to make a significant impact.
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