Operations Manager

6 days ago

Melbourne, Victoria, Australia beBeeManagement Full time $95,102 - $107,905

Operational Excellence Manager

Elevate the overall presentation of public spaces by driving operational improvements, team management, and creating an outstanding visitor experience.

As a key member of our operations team, you will lead the team to deliver exceptional customer service for event delivery and venue presentation. Your responsibilities will include managing rostering, responsibilities, training, and performance management of the team, ensuring adequate levels of support for excellent service delivery.

You will also oversee compliance of all venue policies, council permits, and engineering documentation, including POPE, liquor licenses, and road closures. Additionally, you will prepare event delivery standards/documentation, develop policies, procedures, and guidelines for event and venue operations, and cultivate outstanding working relationships with internal and external stakeholders, tenants, and service providers.

Key Selection Criteria

  • Leadership and Team Management: Demonstrated experience in effectively leading and managing a team of employees to deliver exceptional customer service and ensure seamless event execution.
  • Event Operations Expertise: Proven experience in the successful delivery of a wide range of events, particularly large-scale outdoor events, showcasing your ability to manage complex venues and conduct event management analysis to enhance aesthetics and visitor experience.
  • Infrastructure and Asset Management: Proficiency in overseeing the planning and execution of temporary structures for outdoor events, such as truss structures, stages, custom builds, etc., while ensuring the efficient use and maintenance of event-related infrastructure and storage.
  • Regulatory Compliance: Strong understanding of OH&S practices, council permit requirements, and weather management plans related to outdoor public events. Experience in handling compliance with council permits, POPE, liquor licenses, road closures, and adherence to environmental guidelines set by regulatory bodies.
  • Communication and Stakeholder Engagement: High-level communication skills, both written and interpersonal, with a proven ability to build relationships with diverse teams, event contractors, and external stakeholders.

About Us

We are a vibrant public space that supports a diverse mix of businesses that service residents, CBD workers, and local and international visitors alike. We work closely with resident cultural institutions to support and leverage a holistic approach to programming.

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