CX Performance Analyst

Job SummaryThis role is responsible for conducting forecasting and capacity planning to ensure optimal staffing levels, supporting scheduling, monitoring and reporting on key performance metrics, and enhancing reporting processes and tools through automation and advanced data analysis.About the RoleWe are seeking a Senior CX Reporting Specialist to join our...

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Key ResponsibilitiesConduct forecasting and capacity planning to ensure optimal staffing levels.Support scheduling and make real-time adjustments to meet service demands effectively.Monitor and report on key performance metrics to drive operational...

4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Key ResponsibilitiesConduct forecasting and capacity planning to ensure optimal staffing levels.Support scheduling and make real-time adjustments to meet service demands effectively.Monitor and report on key performance metrics to drive operational...

Methods Analyst - Business Process ManagementJoin to apply for the Methods Analyst - Business Process Management role at China Bank PH.This role involves building a career in improving processes to enhance business performance. As a Methods Analyst, you will assist in reviewing, analyzing, and documenting head office and branch operations manuals, policies,...

Unlock the Power of Data Driven Decision MakingAbout the RoleThis position plays a pivotal role in ensuring optimal staffing levels, allowing us to deliver exceptional customer experiences. Forecasting and capacity planning are critical components of this job, as they enable us to make informed decisions about resource allocation.The Senior CX Reporting...

Join to apply for the Information Analyst role at China Bank PH.As an Information Analyst, you are responsible for gathering data and transforming these into information critical to business decisions, preparing reports and providing information concerning bank alternative channels — usage, performance and market.Location: Head OfficeQualificationsGraduate...

Job Opportunity: Strategic Insights ManagerOptimize staffing levels through data-driven forecasting and capacity planning.Collaborate with cross-functional teams to ensure effective scheduling strategies align with customer experience goals.Monitor key performance metrics to drive operational efficiency and inform business decisions.Develop and maintain...

Business Analysis OpportunityDrive Business Improvement as a Business AnalystAs a key member of our business improvement team, you will assist in driving organizational performance through business requirements gathering and analysis, preparing business cases, functional specifications, requests for proposals and appropriate project plans required in third...

Job Title: Financial AccountantWe are seeking an experienced and skilled financial accountant to join our team. As a financial accountant, you will be responsible for maintaining accurate financial records, preparing financial reports, and ensuring compliance with accounting standards.Key Responsibilities:Monitor and maintain accurate stock records.Conduct...

Job Role:As a vital member of our organization, you will be responsible for extracting and processing data to inform strategic decisions, producing detailed reports, and providing actionable insights on banking channels.Key Responsibilities:Collecting and analyzing data to support business growthDeveloping and presenting reports to stakeholdersDelivering...