Operations Manager

3 weeks ago

Upper Mount Gravatt, Queensland, Australia Mercure Full time
Job Description

We are seeking a highly motivated and experienced Operations Manager to join our team at Mercure Brisbane Garden City. As an integral part of our hotel operations, you will be responsible for ensuring the smooth and efficient running of our Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.

Qualifications and Requirements:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest obsessed focus.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed.
  • Clear and confident communication skills – both written and verbal.

What We Offer:

  • An estimated salary of $60,000 - $80,000 per year, depending on experience.
  • The opportunity to work with a dynamic and passionate team in a fast-paced environment.
  • A comprehensive training program to help you develop your skills and career.

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