Hospitality Services Director
2 weeks ago
The Front Office Manager will be responsible for delivering exceptional customer service and driving sales growth within the hotel's front desk operation.
Key Responsibilities- Front Desk Management
- Supervise reservations, guest arrivals, and departures to ensure seamless check-in/check-out processes and high-quality customer experiences.
- Implement effective room allocation strategies to maximize occupancy rates and revenue.
- Promote hotel services and packages to guests, exceeding sales targets and contributing to overall revenue growth.
- Utilize the front office system to generate accurate reports, track performance metrics, and inform business decisions.
- Maintain a clean and welcoming lobby area, ensuring efficient guest arrival and departure processes.
- Supervise and develop the skills of front desk staff, fostering a positive and productive team environment.
- Collaborate with housekeeping and maintenance teams to maintain high standards of cleanliness and room quality.
- Ensure adherence to all relevant laws, regulations, and company policies, prioritizing guest safety and well-being.
Salary Range: $85,000 - $90,000 per annum + superannuation benefits. Location: Mount Isa, Queensland.
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