
Customer Service Representative
5 days ago
Unlock the power of first-line support and join a dynamic team as a Customer Service Representative.
Key Responsibilities:- Deliver exceptional customer experiences through timely and effective technical support.
- Manage high volumes of service desk calls, ensuring seamless communication and issue resolution.
- Escalate incidents as required and collaborate with internal stakeholders to achieve optimal outcomes.
- Provide comprehensive support for standard desktop applications and approved software solutions.
- Maintain accurate records using call management and knowledge systems.
- Contribute to process improvements and performance reporting initiatives.
About You:
- Proven experience in a customer-facing or technical support environment.
- Strong interpersonal, organisational, and problem-solving skills.
- Ability to prioritise tasks, meet deadlines, and work collaboratively within a team.
- Ability to communicate complex technical information effectively to non-technical stakeholders.
- Familiarity with standard desktop applications and basic IT troubleshooting principles.
- Experience handling confidential information with discretion and integrity.
Benefits:
- Competitive compensation package.
- Ongoing training and development opportunities.
- Collaborative and supportive work environment.
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