
Senior Customer Service Assistant
1 week ago
About the Role:
We are seeking an organised and passionate people person to join our community team. As a Community Engagement Coordinator, you will be the first point of contact for residents, family members, visitors and various stakeholders to ensure the smooth day-to-day running of the community.
Your Key Responsibilities:
* Provide general administrative support including reception duties, greeting residents & visitors, compliance checklists, maintenance/repair administration and ensuring common areas are inviting
* Liaise with internal and external stakeholders such as residents, visitors, community groups, contractors and fellow colleagues
* Provide a caring, safe and inspiring environment that supports our residents in living their lives to the fullest through the latter stage of their ageing journey
* Complete general ad-hoc duties delegated to you by the Community Manager and provide vital support to them in their absence
Your Ideal Skills and Qualifications:
* Experience in a customer-facing Administration or Reception environment (such as Retirement Villages, Tourism, Corporate Offices or Hospitality)
* Intermediate computer skills and adaptability to learn new software programs (essential)
* Demonstrated ability to coordinate work and prioritise work to meet deadlines and commitments
About Us:
As a leader in retirement living, we provide the stability and confidence to try new things and keep innovating. We're on an exciting journey of growth and have a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
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