Customer Service Representative

Customer Service Representative Location – Geebung, Brisbane.
About Us: Cruise Master is Australia's leader in all-terrain towing technology.
Over the past few years Cruise Master has grown its brand to one of the most identifiable and respected names in the industry.
With offices in Geebung, North Brisbane and Keysborough, Melbourne; we are proud of our 40+ Years in local manufacturing.
While we make our products right here in Brisbane, you will find our products all over the world Our mission is to make market-leading products that allows adventurous spirits young and old alike, to explore every inch of Australia and beyond without limits in their Caravan or Camper Trailer.
We do all that with a 'Without Limits' attitude.
'Without Limits' doesn't just speak to our products, but our people and our processes as well.
We are a team that aims to go above and beyond in everything we do.
About the role: Discover a wonderful opportunity to shape the customer experience at Cruise Master, where your role as a Customer Service Representative is pivotal in ensuring our customers receive the right level of support and information for the job.
As a trusted expert, you'll be a crucial expert, assisting Australian manufacturers, retailers, and repairers with orders and inquiries.
Join us in delivering unparalleled support and be a part of a dynamic team that values excellence and innovation.
Key Responsibilities: Liaising with customers and end users over the phone, via emails.
Troubleshooting and diagnosing problems.
Prepare and process customers' orders and quotes, Providing technical advice and support internally and external customers, Accurately collect and record information, Work closely with other departments to resolve issues and achieve goals, and Supporting the larger Cruise Master team with market insights.
Become a business partner with our customers, building rapport and knowing their business requirements.
About you: You will bring a blend of customer service experience, technical know-how, and a proactive attitude.
Ideally, you have worked in a fast-paced manufacturing environment where accuracy, communication, and teamwork are key.
Proven experience in a customer service, call centre, or sales support role (automotive, manufacturing, or related industry desirable).
Proficiency with CRM systems and the ability to accurately update and maintain customer records.
Strong data entry and word processing skills with a high level of accuracy.
Demonstrated time management and organisational skills, with the ability to manage competing priorities.
Ability to build and maintain positive relationships with both internal teams and external customers.
Strong problem-solving skills and the confidence to handle customer enquiries from start to finish.
Excellent verbal and written communication skills, with a professional and approachable style.
Experience working with order management systems, inventory, or logistics coordination (advantageous but not essential).
An interest in the automotive, 4x4, or caravanning industry (desirable but not essential).
Recruitment Process: During our recruitment process, you will be required to undergo pre-employment checks including a pre-employment medical, reference checks, national police check and Australian working rights check.
To Apply: Please submit a cover letter outlining your suitability for the role along with your resume.
Auto Pacific Group is an equal opportunity employer.

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