International Student Support Specialist
6 days ago
As a dedicated professional, you will play a vital role in our homestay program, ensuring the success of international students. Your responsibilities will include acting as the first point of contact for all calls and situations that arise after hours, often dealing with critical situations that require a quick response or de-escalation.
">Manage emergencies involving students, documenting events and corresponding with colleagues to engage a second opinion or request support. Determine the nature and extent of emergencies and escalate crisis situations in a prompt and caring manner, providing additional support when needed.
Complete data-entry and maintain files related to client, host, or student information. Review and process student applications to ensure completeness and accuracy. Provide ongoing operational support through tasks such as data entry, uploading documents to the database, custodianship documentation, limo bookings, survey implementation, and reservation management.
Match prospective or current students with hosts for new placements, respites, and relocations. You will work independently and autonomously in a virtual office environment, demonstrating exceptional customer service skills, empathy, and positive interpersonal skills.
Required Skills:
- Innate ability to work independently and autonomously
- Exceptional Customer Service skills
- Positive interpersonal skills and effective at de-escalating challenging customer interactions
- Ability to work in a team and maintain relationships with colleagues
- Excellent Word, Excel, Email, and Database skills
- Strong verbal and written English communication
- French is also mandatory for positions assigned to Quebec and parts of Ontario
Benefits:
- Permanent, full-time remote position
- Opportunity to connect with cultures from around the world
- Chance to make a difference in international students' lives while in Canada
Other requirements include post-secondary certificate or diploma in a relevant discipline (preferred), 1+ years of customer service experience, and some experience working with international students and various cultures.
This role requires you to be able to pass a Criminal Record Check. If you are interested in making a positive impact on students' lives, please apply with your cover letter and resume.
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