Email Deliverability Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeDeliverability Full time $118,610 - $153,350
Job Description

We are seeking a highly skilled Email Deliverability Expert to join our team in Sydney. This individual will play a crucial role in ensuring Premier Customers have a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge.

This role requires a positive, proactive attitude, the ability to lead with solutions rather than concerns, and confidence when engaging executive-level stakeholders.

Duties and Responsibilities
  • Manage an assigned book of business with professionalism and accountability.
  • Develop proactive, preventative email deliverability strategies based on current industry trends.
  • Conduct email deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations.
  • Support customers in resolving issues such as blocklisting, spam traps, or inboxing challenges, framing solutions in business terms.
  • Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format.
  • Quantify improvements in email deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting.
  • Handle technical objections with clarity, connecting technical solutions to customer business goals.
  • Collaborate across teams to drive adoption of best practices in segmentation, personalization, and responsive messaging strategies.
  • Deliver a high standard of customer experience through consistent, clear, and solution-oriented communication.
  • Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders.
  • Demonstrate adaptability and collaboration, contributing to team knowledge through documentation of best practices and lessons learned.
  • Maintain a professional demeanor and executive presence in customer interactions, presentations, and internal discussions.
Required Skills and Abilities
  • Proven ability to demonstrate how improved email deliverability strategies impact opens, clicks, and revenue.
  • Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts.
  • Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations.
  • Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices.
  • Competence in interpreting and reporting on email deliverability data to drive improvements.
  • Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI.
  • Understanding of bounce types and classification.
  • Knowledge of global email laws (e.g., CAN-SPAM, GDPR, CASL).
  • Occasional travel for team or customer meetings.
Benefits

The successful candidate will be able to thrive in a fast-paced environment, think critically, and work collaboratively to drive business outcomes. We offer competitive salary and benefits package, opportunities for career growth and professional development, and a dynamic work environment that fosters innovation and teamwork.

Requirements

To be successful in this role, you will need:

  • Bachelor's degree (preferably in an IT-related field) or equivalent relevant experience.
  • 5+ years of experience in a data-driven email deliverability role.
  • Experience managing an enterprise-level book of business, preferably at an ESP serving enterprise-level senders.
  • Familiarity with third-party email testing tools, such as seedlist and postmaster platforms.

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