Strategic Deliverability Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeDeliverability Full time $112,000 - $168,000

We're committed to fostering a diverse and inclusive work environment where everyone has an equal chance at success.

Role Overview

This role is critical to the success of our Premier Customers, ensuring a high-quality sending experience through expert guidance, strategic execution, and deep deliverability and product knowledge.

  • Manage an assigned book of business with professionalism and accountability
  • Develop proactive, preventative deliverability strategies based on current industry trends
  • Conduct deliverability audits and performance reviews, linking findings to business impact with clear, actionable recommendations
  • Support customers in resolving issues such as blocklisting, spam traps or inboxing challenges, framing solutions in business terms
  • Monitor delivery metrics, create data-driven plans, and communicate results in a structured, impact-focused format
  • Quantify improvements in deliverability performance, inbox placement, and engagement metrics through consistent analysis and reporting
  • Handle technical objections with clarity, connecting technical solutions to customer business goals
  • Cultivate long-term relationships across the book of business, aligning with shared strategic goals and executive-level stakeholders
Requirements
  • Proven ability to demonstrate how improved deliverability strategies impact opens, clicks, and revenue
  • Excellent communication skills with the ability to present confidently to a range of stakeholders, including executive-level contacts
  • Solution-oriented mindset: ability to lead with recommendations and maintain a positive, proactive attitude in challenging situations
  • Strong relationship management and influence skills with the ability to find common ground and guide customers toward best practices
  • Competence in interpreting and reporting on email deliverability data to drive improvements
  • Familiarity with email infrastructure components such as DNS, SPF, DKIM, DMARC, and BIMI
  • Understanding of bounce types and classification
  • Knowledge of global email laws (e.g., CAN-SPAM, GDPR, CASL)
Benefits

This role offers the opportunity to make a real impact on our Premier Customers' success, while also developing your skills and expertise in deliverability and product knowledge.

You'll have the chance to work with a talented team, share your ideas, and learn from others. Our company values diversity, inclusion, and collaboration, and we're committed to creating a workplace that's supportive and empowering.

What You'll Do

In this role, you'll be responsible for managing an assigned book of business, developing proactive deliverability strategies, conducting audits and performance reviews, and supporting customers in resolving issues. You'll also monitor delivery metrics, create data-driven plans, and communicate results in a structured format.

You'll work closely with customers to understand their business goals and develop tailored solutions to meet their needs. You'll also collaborate with internal stakeholders to identify opportunities for growth and improvement.

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