Email Deliverability Consultant

This is a Email Deliverability Consultant role with Braze based in Sydney, NSW, AU
== Braze ==

Role Seniority - mid level

More about the Email Deliverability Consultant role at Braze

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

As an Email Deliverability Consultant at Braze, you will be part of our customer-facing deliverability team, working directly with customers to provide reporting, best practices, and recommendations to enhance their email programs. You will collaborate closely with Customer Success, Technical Support, Sales, and Growth Teams to develop and iterate on strategies that improve both customer experiences and internal processes.

Key objectives:

• Deliver fundamental deliverability support to customers and internal teams.

• Manage a portfolio of assigned customers to ensure optimal email performance and deliverability.

Key responsibilities:

• Deliverability Support: Provide fundamental deliverability support to customers and internal teams.

• Ticket Management: Manage and prioritize incoming tickets to assist with deliverability troubleshooting and strategy.

• Customer Portfolio Management: Carry and service a portfolio of assigned customers with a paid Deliverability Services Consulting entitlement.

• Investigations and Audits: Conduct in-depth investigations, reviews, and audits into email sending practices.

• Blocklist Assistance: Assist customers with blocklists, spam traps, and issues with mailbox providers (MPs).

• IP Warming: Help customers produce schedules for IP warming and monitor their warming progress.

• Email Metrics Monitoring: Monitor individual customer email metrics and help improve their sending reputation.

• Performance Analysis: Provide in-depth analysis of performance quality measurements to ensure continuous improvement of customer programs.

• Strategic Planning: Provide long-term, strategic deliverability planning for high-touch, high-visibility brands using the Braze email infrastructure.

• Project Participation: Take an active role in strategic projects that help mature processes, products, thought leadership, or customer education.

WHAT YOU'LL DO

• Engage with customers to understand their deliverability needs and provide tailored support.

• Monitor customer satisfaction and success metrics, providing regular updates to internal teams.

• Collaborate with cross-functional teams to ensure seamless service delivery and customer experience.

WHO YOU ARE

• 2-3 years of experience providing deliverability-specific services at an ESP, agency, or large brand.

• Competency in deliverability concepts and customer management skills.

• Strong understanding of industry best practices and success in identifying and remediating deliverability issues.

• Excellent communication skills, with the ability to present complex information in a meaningful and consumable format to customers.

• A polished and articulate ambassador for the team and the company.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in-office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching 

• Employee Resource Groups that provide supportive communities within Braze

• Collaborative, transparent, and fun culture recognized as a Great Place to Work

ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women. Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Braze team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities

• Providing deliverability support
• Managing tickets
• Conducting investigations

Key Strengths

• Deliverability support
• Customer management
• Communication skills
• Analytical skills
• Project management
• Technical knowledge

Why Braze is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Braze not with Hatch.

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