Cloud Support Engineer
1 month ago
We are seeking a skilled Cloud Support Engineer to join our Cloud Operations Team. As a Level 2 Cloud Support Engineer, you will be responsible for providing technical support and troubleshooting complex issues related to Microsoft 365 and Azure cloud platforms.
Key Responsibilities:- Provide Level 2 technical support and troubleshoot complex issues related to Microsoft 365 and Azure cloud platforms.
- Collaborate with team members to enhance service delivery and client satisfaction.
- Analyze technical challenges and implement effective solutions.
- Manage time efficiently to prioritize and resolve issues promptly.
- Work both independently and as part of a team.
- Excellent knowledge of Microsoft 365 and Azure cloud platforms.
- Proficient in Teams, SharePoint, and Active Directory.
- Strong understanding of Windows 10 and Office Suite.
- Hands-on experience with Windows Server and basic roles.
- Good knowledge of basic network troubleshooting.
- Experience working for a Managed Service Provider (MSP).
- Relevant bachelor's degree or professional certifications.
- ITIL certification is a plus.
About Allura Partners
Allura Partners is a leading executive search and recruitment firm that specializes in placing top-tier talent in executive and leadership positions. We have a proven track record of delivering exceptional results for our clients and are committed to building long-term relationships with our candidates and clients.
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