Cloud Support Engineer

1 month ago


Sydney, New South Wales, Australia Allura Partners Full time
Cloud Support Engineer - Level 2

We are seeking a skilled Cloud Support Engineer to join our Cloud Operations Team. As a Level 2 Cloud Support Engineer, you will be responsible for providing technical support and troubleshooting complex issues related to Microsoft 365 and Azure cloud platforms.

Key Responsibilities:
  • Provide Level 2 technical support and troubleshoot complex issues related to Microsoft 365 and Azure cloud platforms.
  • Collaborate with team members to enhance service delivery and client satisfaction.
  • Analyze technical challenges and implement effective solutions.
  • Manage time efficiently to prioritize and resolve issues promptly.
  • Work both independently and as part of a team.
Requirements:
  • Excellent knowledge of Microsoft 365 and Azure cloud platforms.
  • Proficient in Teams, SharePoint, and Active Directory.
  • Strong understanding of Windows 10 and Office Suite.
  • Hands-on experience with Windows Server and basic roles.
  • Good knowledge of basic network troubleshooting.
Preferred Qualifications:
  • Experience working for a Managed Service Provider (MSP).
  • Relevant bachelor's degree or professional certifications.
  • ITIL certification is a plus.

About Allura Partners

Allura Partners is a leading executive search and recruitment firm that specializes in placing top-tier talent in executive and leadership positions. We have a proven track record of delivering exceptional results for our clients and are committed to building long-term relationships with our candidates and clients.


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