Jewellery Consultant

2 days ago

Perth, Western Australia beBeeCustomerService Full time $55,000 - $70,000

About this role, you will deliver bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This position is ideal for those who have a passion for jewellery or love working with people and are keen to learn all about jewellery and diamonds.

Key Responsibilities
  • Assist clients in selecting jewellery, offering personalized advice and education, guiding them through the customisation process, and preparing independent custom quotes.
  • Coordinate aftercare services consultations including resizing, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction.
  • Promote ethical practices and community initiatives.
  • Participate in daily showroom setup and opening, and ensure cleanliness of consultation desks and other areas.
  • Complete ad-hoc tasks such as stock takes, changing product displays, and managing postage tasks as required.
Requirements
  • Proven experience in sales or customer service, ideally within premium jewellery or retail industry.
  • High attention to detail and commitment to providing exceptional client experiences.
  • Strong organisational and time management abilities, with ability to work flexibly and adapt to changing priorities and processes.
  • Ability to work effectively as part of team to achieve common goals.
  • Right to work in Australia.
  • Capacity to work on provided roster consistently.

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