Senior Luxury Jewellery Sales Consultant

1 week ago

Perth, Western Australia Ecali Fine Jewellery Full time $70,000 - $120,000 per year

Company Description

Ecali Fine Jewellery is a prestigious retail company located at 91 Rokeby Rd, Subiaco, Western Australia. With a well-established presence in Perth, WA, Ecali Fine Jewellery is known for its exquisite luxury jewellery collections and exceptional customer service. The company prides itself on its commitment to quality craftsmanship and unique designs, making it a destination for discerning customers seeking bespoke and designer jewellery pieces.

Role Description

As a Senior Luxury Jewellery Sales Consultant at Ecali Fine Jewellery, you will be responsible for providing exceptional customer service and driving sales in our prestigious family-owned boutique in Subiaco. We are a small team who are very conscious of a work life / home life balance. This can be a full-time role or part time role and will be crucial in delivering an unparalleled shopping experience to our discerning clientele.

What you'll be doing

  • Engage with customers, understand their needs and preferences, and provide personalised recommendations
  • Build and maintain strong, long-term relationships with clients by delivering exceptional, personalised service.
  • Client relationship management experience is preferred to foster enduring relationships with both new and existing clients.
  • Act as a trusted advisor, guiding clients through significant emotional purchases such as engagement and wedding rings.
  • Demonstrate and explain the features and benefits of our exclusive jewellery collections
  • Process sales transactions and handle payments accurately
  • Maintain an impeccable store appearance and ensure product displays are visually appealing

What we're looking for

  • Experience in either luxury retail or jewellery industry is sufficient to meet our requirements
  • Weekend availability is required as part of your flexible working schedule.
  • Exceptional customer service skills and a passion for providing a premium shopping experience
  • Strong product knowledge and the ability to educate customers on the unique features of our jewellery
  • Comprehensive jewellery product training will be provided from the beginning as no prior product knowledge is required
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Attention to detail and a meticulous approach to maintaining store presentation standards
  • Flexible and adaptable
  • A team player who is willing to support colleagues and contribute to the overall success of the store
  • Valid work visa or Australian work rights are acceptable for this position.
  • Ability to build and maintain client relationships
  • Previous experience in luxury retail is advantageous
  • Certification in Gemology or Jewellery Design is a plus

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