Distinguished Database Specialist

7 days ago

Sydney, New South Wales, Australia beBeeData Full time $150,000 - $200,000
Job Title:

Technical Lead for Support Services

About Our Organization:

We are a leading provider of data and AI solutions empowering organizations to control risk, manage costs, and scale efficiently.

Our platform enables customers to modernize legacy systems, break data silos, and leverage enterprise-grade open source technologies.

High availability with mission-critical capabilities built-in such as security, compliance controls, and observability.

Job Description:

As a Technical Lead for Support Services you will be part of our 100% remote team.

Maintain and manage Postgres databases partner closely with clients provide guidance support and execution following best practices.

This role can be located 100% remotely in Australia.

Key Responsibilities:
  1. Provide technical leadership and input toward customer needs through their journey post-sale.
  2. Prioritize and manage several open issues at one time being the Subject Matter Expert.
  3. Lead design enable and coach the Support Services Analytics SME pod.
  4. Properly escalate unresolved issues to appropriate internal teams.
  5. Represent within analytics communities of what a customer experience should be.
  6. Troubleshoot diagnose and solve Postgres-based database solution issues and provide prompt accurate feedback to customers.
Requirements:
  • 10+ years of total experience including recent 7+ years of experience in Data Warehouse solution with an emphasis on Greenplum.
  • In-depth knowledge of Greenplum's parallel processing and integration with big data frameworks such as Hadoop.
  • Strong understanding of data warehousing concepts and analytical query design.
  • Strong understanding of Kubernetes architecture nodes pods services deployments etc. and Kubernetes API objects.
  • Proficiency in writing and managing YAML files for Kubernetes resources and use of Helm charts for managing Kubernetes applications.
  • Use of Monitoring tools like Prometheus Grafana and ELK stack logging solutions and troubleshooting techniques.
  • Experience with Persistent Volumes Persistent Volume Claims dynamic provisioning and storage classes.
  • 2+ years of scripting experience with Python Bash PowerShell and YAML.
  • 2+ years of programming experience with C C++ Java or .NET.
  • Strong experience in cloud service environments in AWS Azure and GCP.
  • Intermediate to advanced knowledge of Red Hat Openshift for database solutions.
  • Ability to work cross-functionally with Development Product Management and Sales Teams.
  • Ability to lead critical incident calls and drive resolution under pressure.
  • Ability to create detailed technical documentation for customers and internal teams.
  • Facilitation of knowledge transfer sessions and training for technical support.
  • Strong troubleshooting skills and mindset.
  • Good interpersonal and communication skills.
  • Good time-management skills and ownership.
Preferred Qualifications:
  • Redhat Linux certification RHCE preferred with strength in RHOS.
  • PostgreSQL Certified Professional.
  • Certifications related to Greenplum.
  • OpenShift Administrator certification preferred.
  • Working knowledge of deployment/development on AI/ML applications and GenAI skills.
Benefits:

Committed to supporting employees' overall well-being by offering a range of benefits and resources.

Access to CuraLinc for health and wellness tips and practices Wellness Fridays extending to December 2025.

What We Value:

Value diversity inclusivity and equal opportunity.

Celebrate individual differences committed to creating an inclusive environment for all employees.

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