Recovery and Return Specialist

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $90,000 - $125,000
Claim Specialist Role

EML Group offers a leading workers compensation and personal injury claims management service, dedicated to supporting people in their return-to-work journey.

Our goal is to foster a learning culture that allows us to continually invest in our employees, ensuring a long-term career at EML.

This exciting claim specialist role involves proactively managing a portfolio of claims, providing exceptional customer service to all stakeholders and supporting injured workers to recover and return to work.

Responsibilities
  • Provide early, timely, and personal customer-focused service to injured workers and employers.
  • Proactively and effectively manage all aspects of a caseload of worker's compensation claims within legislative and compliance guidelines.
  • Deliver the desired customer experience to all stakeholders and manage end-to-end outcomes for a portfolio of cases.
  • Provide accurate and complete information that is consistent and easy to understand.
  • Conduct claims reviews, case conferences, or face-to-face meetings with clients as required.
About You
  • Previous experience in the medical or corporate field, specialising in customer service is highly desirable.
  • Experience in managing claims in the workers compensation scheme or the Safety Rehabilitation Act (SRC) is advantageous but not necessary.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy.
  • Strong stakeholder engagement and management.
  • Committed to supporting injured workers with their recovery and return to work.
What We Offer

We value diversity and inclusion. EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected.

Our benefits include:

  • A vibrant, collaborative innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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