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Customer Service Representative

1 month ago

Penrith Municipality, Australia Norwest Recruitment Full time
About the Role

As a key member of our service team, you will play a vital role in delivering exceptional customer experiences and ensuring our clients receive the highest level of support.

Key Responsibilities:

  • Respond to customer inquiries and provide guidance on our health insurance options
  • Offer personalized recommendations to help customers choose the best coverage for their needs
  • Resolve any concerns or issues customers may have with empathy and professionalism
  • Stay updated on our products and policies to provide accurate information
  • Work collaboratively with the team to achieve service and satisfaction targets

What We Offer:

  • A competitive salary of $73,500 + Super
  • 5 weeks of annual leave to maintain a healthy work-life balance
  • Parental leave: 6 months paid parental leave to support your family
  • Leave loading: 17.5% leave loading on annual leave
  • Guaranteed pay increases: 4% annual increase for the next 2 years
  • Health and wellness benefits: access to a fitness passport and 30% discount on health insurance
  • Flexible shift options: work shifts between 8am-6pm during daylight savings