Business Transformation Lead

2 weeks ago

Sydney, New South Wales, Australia beBeeTransformation Full time $90,000 - $120,000

Job Title:

Business Transformation Lead

Overview:

The Business Transformation Lead will focus on current and future business applications to leverage efficiencies in the way our organisation works. Automation of processes and improving internal and external user experience is a key component of this role.

This role includes project management, defining objectives and overseeing quality control throughout its life cycle. Gathering and analysing data in support of business cases, proposed projects, and systems requirements is also part of the role.

Duties and Responsibilities:

  • Direct and manage project development from beginning to end.
  • Develop full-scale project plans and associated communications documents.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Identify and resolve issues and conflicts within the project team.
  • Business Solutions:
    • Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
    • Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
    • Lead sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.
    • Review and analyse the effectiveness and efficiency of existing business processes and systems, and develop strategies for improvement.
  • Infrastructure and Support:
    • Provide support to end users in the organisation.
    • Troubleshoots applications and software for technical issues encountered by users.
    • Communicate application problems and issues to key stakeholders.
    • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
    • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Required Skills and Qualifications:

  • 3-5 years minimum in a similar role.
  • Demonstrated direct and recent experience with SaaS, PaaS implementations.
  • Demonstrated experience with Microsoft Office 365 application skills.
  • Able to work cohesively in a team environment.
  • Exceptional project management skills: planning, organising, stakeholder management, setting priorities, meeting deadlines, keeping within budget, analytic and problem solving.
  • Demonstrated knowledge and skills as a business analyst.
  • Excellent written and verbal communication skills, including instructional, facilitation and presentation skills.
  • High attention to detail.
  • Expert knowledge of implementing Learning Management and Examination Systems.
  • Expert knowledge of Dynamics 365 CRM.
  • Knowledge of Finance applications.

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