Community Ambassador

1 week ago

Melbourne, Victoria, Australia Myob Full time

We are seeking a skilled Community Leader to craft and implement a social and community support strategy that uses professional partnerships and technology to reduce costs and drive customer advocacy.

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

As the Community Leader, you will be responsible for leading, developing, and enabling the team to provide the digital customer experience of the future. You will foster a sense of belonging and community among members, serve as a liaison between community members and organisational leadership, and advocate for the needs and interests of the community within the organisation.

Your responsibilities will include:

  • Leading, developing, and enabling the team to provide the digital customer experience of the future.
  • Fostering a sense of belonging and community among members.
  • Serving as a liaison between community members and organisational leadership.
  • Advocating for the needs and interests of the community within the organisation.
  • Encouraging collaboration, communication, and positive interactions among community members.
  • Providing guidance, support, and resources to community members as needed.
  • Promoting inclusivity and diversity within the community.
  • Monitoring community engagement and gathering feedback to improve.

To be successful in this role, you will need:

  • Strong business acumen with SMEs, specifically our Self Employed customers.
  • Knowledge of the Web, Community Forums and SEM fundamentals.
  • Providing accurate technical support to customers.
  • Solid understanding of software development and product strategy in a startup SaaS environment.
  • Experience managing, moderating, and driving online-based Communities and Social Media.
  • Excellent written and oral English communication skills.
  • Obsession with the customer experience and genuine empathy with both the customer and their end users.

At MYOB, we are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant. We are an equal opportunity employer and we champion diversity. We believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo.

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