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Customer Service Representative

2 months ago

Frenchs Forest, New South Wales, Australia Healthcare Professionals Group Full time

About the Company

Healthcare Professionals Group is a leading recruitment agency specializing in biotechnology, medical devices, pharmaceutical, and scientific companies. We are dedicated to providing world-class service and effective treatments to enhance the quality of life for customers worldwide.

About the Opportunity

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our global healthcare team, you will be responsible for managing cases and bookings for Australian hospitals, communicating with hospital representatives and hospitals themselves. You will utilize SAP and Outlook extensively to accurately input information, create invoices, and create calendar bookings to manage the delivery and distribution of products.

Key Responsibilities

  • Manage bookings for hospitals in Outlook calendar and Excel
  • Accurately create invoices in SAP
  • Liaise with cross-functional teams - warehousing and sales reps
  • Provide exceptional customer service and support

Requirements

  • SAP experience is necessary - please do not apply if no prior experience with SAP ERP
  • Strong understanding of Microsoft suite (especially Excel, SharePoint & Outlook)
  • High attention to detail
  • Ability to work autonomously and as part of a team
  • Necessity to be agile and pivot according to business needs
  • Ability to problem solve & investigate
  • Clear and concise written and verbal communication skills

Culture

We are a dynamic and engaging team that values collaboration and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.