Multi-Site Venue Operations Manager

3 days ago

Townsville, Queensland, Australia Frontline Hospitality QLD Full time

About the Company:

Frontline Hospitality QLD is a leading hospitality group with a strong presence in the industry, operating multiple venues renowned for their excellent service, vibrant atmosphere, and diverse offerings. Their portfolio includes a mix of restaurants, bars, and event spaces, all of which require a dynamic and experienced leader to drive success across multiple sites.

About the Role:

We are seeking an experienced Multi-Site Venue Operations Manager to oversee the operations of hospitality venues. The ideal candidate will be a hands-on leader with a proven track record in multi-site management within the hospitality industry. You will be responsible for driving business growth, ensuring operational excellence, and fostering a positive team culture across all locations.

Key Responsibilities:

  • Oversee day-to-day operations across multiple venues, ensuring consistent delivery of high-quality service and customer satisfaction
  • Lead and mentor site managers, providing guidance and support to achieve business objectives
  • Develop and implement strategies to drive revenue growth, manage costs, and increase profitability across all sites
  • Ensure compliance with all relevant regulations, including health and safety, licensing, and employment laws.
  • Foster a positive and inclusive workplace culture, promoting teamwork, professional development, and high staff retention
  • Monitor and analyse financial performance, preparing regular reports for senior management
  • Liaise with marketing and events teams to promote venues and maximise occupancy for functions and events
  • Build and maintain strong relationships with key stakeholders, including suppliers, local businesses, and community organisations
  • Actively engage with customers and the community to enhance the reputation of the venues

Your Skills and Experience:

  • Minimum 5 years of experience in a senior management role within the hospitality industry, with at least 3 years in multi-site management
  • Strong leadership and people management skills, with the ability to inspire and motivate teams
  • Proven experience in driving business growth and improving financial performance
  • Excellent understanding of hospitality operations, including food and beverage, customer service, and event management
  • Exceptional communication, negotiation, and problem-solving skills

Your Benefits and Rewards:

  • Competitive salary package
  • Opportunities for career progression within a growing hospitality group
  • A dynamic and supportive work environment with a focus on professional development
  • The chance to make a significant impact in a vibrant and thriving community
  • Multi-Site Role where you can make significant impact to the businesses

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