Customer Experience Specialist

5 days ago


Geelong, Victoria, Australia Contour Education Full time

About Us

Contour Education is a leading medical preparation program that specialises in comprehensive UCAT and Interview preparation. Our mission is to empower and support the next generation of healthcare professionals in achieving their goals.

We are committed to innovative and results-driven medical preparation, with a focus on providing high-quality tutoring services and supporting students in their educational journeys.

What We Offer

  • A supportive and collaborative work environment
  • Opportunities for career growth and development
  • A competitive pay and benefits package
  • Recognition and rewards for outstanding performance
  • The chance to make a real difference in the lives of students and families

Responsibilities

  • Provide exceptional customer service and support to students and families
  • Manage enquiries and resolve issues in a timely and professional manner
  • Guide families through their educational experience and provide technical support
  • Work closely with internal teams to maintain high service standards

Requirements

  • Honesty and integrity
  • Excellent people skills
  • High level of empathy
  • Exceptional communication skills
  • Detail-oriented and organised
  • Energy and enthusiasm
  • Independence and proactiveness
  • Ability to build and maintain relationships
  • Willing to listen, learn, and lead
  • Professionalism when required


  • Geelong, Victoria, Australia Bendigo & Adelaide Bank Full time

    Empowering Customer SuccessBendigo & Adelaide Bank is seeking a highly motivated individual to join our team as a Customer Service Officer. In this dynamic role, you will be responsible for delivering exceptional customer service, helping customers achieve their financial goals, and partnering with specialists within the branch.Develop in-depth conversations...


  • Geelong, Victoria, Australia Ghanda Full time

    Company Overview:Ghanda Clothing is a fast-paced and dynamic company with a strong focus on employee engagement and career growth.We're passionate about delivering high-quality garments at affordable prices, making fashion accessible to all.A Day in the Life:As a Retail Sales Assistant, you'll be responsible for:Delivering exceptional customer...


  • Geelong, Victoria, Australia Malevo Group Full time

    We're seeking a skilled and enthusiastic individual to join our team as a Waiter/Waitress. If you're passionate about food and wine and enjoy interacting with people, this could be the perfect opportunity for you!About the Job:This role involves delivering exceptional customer service, developing a deep understanding of wine pairings, and enhancing your...


  • Geelong, Victoria, Australia Bunnings Group Full time

    At Bunnings Group, we're committed to creating a workplace where our team members feel valued, supported and empowered to succeed. We're passionate about delivering an exceptional customer experience and creating opportunities for our team members to grow and develop.We're looking for friendly and approachable team members who are passionate about helping...


  • Geelong, Victoria, Australia Bendigo Superannuation Pty Part time

    We are seeking a Customer Experience Ambassador to join our team in Altona. As a permanent part-time employee, you will work 30 hours per fortnight, two days a week.About the PositionAs a Customer Experience Ambassador, you will be responsible for delivering exceptional customer experiences and building strong relationships with our customers and the wider...


  • Geelong, Victoria, Australia Falls Creek Full time

    Falls Creek Alpine Resort is seeking a highly skilled and experienced customer service professional to join its Visitor Experience team.The successful candidate will be responsible for providing exceptional customer service and support to resort visitors, ensuring a welcoming and engaging experience throughout their stay.Key responsibilities include:Guest...


  • Geelong, Victoria, Australia Prouds Jewellers Pty. Ltd. Full time

    Benefits and OpportunitiesWe offer a competitive commission scheme to reward and recognise your success. You will also receive generous staff discounts across our wide range of products.National career opportunities and support for your career growth make us an attractive employer. As part of our 120+ year legacy in Australia, you will be part of something...


  • Geelong, Victoria, Australia Capgemini Full time

    Capgemini is a global leader in technology consulting, digital transformation, and cloud infrastructure services. We are committed to delivering innovative solutions that drive business agility and cost reduction for our clients.As a Digital Experience Specialist, you will be responsible for managing the knowledge management approval flows, ensuring that...


  • Geelong, Victoria, Australia Bendigo & Adelaide Bank Full time

    About Us\Bendigo & Adelaide Bank is a leading financial institution dedicated to making a positive impact on our communities. We believe in fostering a culture of excellence, diversity, and inclusion, and we are committed to attracting talented individuals who share our values.\As a Home Lending Specialist, you will be an integral part of our team, working...


  • Geelong, Victoria, Australia Ghanda Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Delivering exceptional customer service and providing a personalized shopping experience for our customers.Maintaining a high standard of store presentation and ensuring that our visual merchandising guidelines are met.Processing stock deliveries and maintaining inventory control.Working...


  • Geelong, Victoria, Australia Contour Education Full time

    About the RoleWe are seeking a dedicated Customer Service Manager to lead exceptional service across our campuses.As the primary liaison between the Victorian Campus Manager and Service Team Leaders, you will ensure clear and consistent communication, aligning team objectives with broader customer service goals and the organisation's mission.You will...


  • Geelong, Victoria, Australia Randstad Full time

    We are looking for a highly skilled Digital Architect to join our team at Randstad. As a key member of our technology strategy team, you will play a crucial role in driving the development of innovative digital solutions for our clients.Your Key Responsibilities:Design and implement scalable, customer-centric digital solutions.Develop integration strategies...


  • Geelong, Victoria, Australia AHS Hospitality Full time

    We are seeking a passionate and detail-oriented individual to join our team as a Room Attendant. In this role, you will be the face of our hospitality brand, ensuring that every guest has an exceptional experience.About UsAHS Hospitality is a leading provider of outsourced housekeeping management services in Australia and New Zealand. We pride ourselves on...


  • Geelong, Victoria, Australia ClearCompany Full time

    Delivering Excellent Customer ExperienceMonitor real-time contact centre performance, ensuring adherence to SLAs and KPIs.Implement skill-based routing, queue adjustments, and schedule modifications as needed.Proactively manage staffing gaps and optimise resource allocation to maximise efficiency.


  • Geelong, Victoria, Australia Vision Group Full time

    Welcome to Vision Group, where we're dedicated to transforming lives through exceptional eye care services. As a Patient Engagement and Retention Specialist, you will play a crucial role in ensuring our patients receive the highest level of care and attention.Your key responsibilities will include building rapport with patients, delivering personalized...


  • Geelong, Victoria, Australia Midas International, LLC Full time

    We are seeking a highly skilled and motivated individual to fill the position of Customer Service and Sales Specialist.About the RoleThis position plays a critical role in enhancing customer satisfaction and driving sales growth by coordinating and scheduling automotive repair service transactions and responding to customer service issues.Create and present...


  • Geelong, Victoria, Australia Deakin University Full time

    Career Advancement OpportunitiesAs a Senior Partner at Deakin University, you will have the opportunity to advance your career in a dynamic and innovative environment. You will be part of a team that is dedicated to delivering excellent customer experiences and driving digital innovation.Your primary focus will be on building and maintaining relationships...


  • Geelong, Victoria, Australia LanceSoft, Inc. Full time

    About the Role:LanceSoft, Inc. is transforming its approach to customer-centric retailing by revolutionizing how businesses connect with their customers.We seek a highly skilled Senior Technical Program Manager to drive our customer-centric retailing strategy, which will reshape the way we understand, interact with, and serve our customers.This is a unique...

  • Project Lead

    6 days ago


    Geelong, Victoria, Australia WEX Corporate Payments Full time

    We are looking for an experienced Project Lead - Customer Experience to join our team at WEX Corporate Payments.About the CompanyOur company is dedicated to delivering innovative payment solutions to businesses around the world. We strive to provide exceptional customer experiences through our products and services.About the RoleIn this role, you will be...


  • Geelong, Victoria, Australia Capgemini Full time

    About the TeamCapgemini's Digital Customer Experience team is a collaborative and dynamic group of professionals who share a passion for delivering exceptional customer experiences through the use of Salesforce technology.As a member of our team, you will have the opportunity to work on a wide range of projects, from small-scale implementations to...