Customer Experience Leader
1 day ago
We are seeking a dedicated Customer Service Manager to lead exceptional service across our campuses.
As the primary liaison between the Victorian Campus Manager and Service Team Leaders, you will ensure clear and consistent communication, aligning team objectives with broader customer service goals and the organisation's mission.
You will represent the customer service team in management discussions, providing insights on performance and operational needs. Your role will involve overseeing daily workflows for Service Team Leaders, ensuring tasks are efficiently executed.
You will implement structured scheduling and task delegation to maintain high service standards, identify and resolve areas for improvement in the overall service delivery and operational processes.
Establish and monitor KPIs to ensure service excellence across all campuses, analyse customer service trends and feedback, implementing improvements where necessary.
Provide regular coaching and performance feedback to Service Team Leaders, fostering leadership development, develop training programs and professional development initiatives for continuous team growth.
Evaluate the effectiveness of current processes and implement improvements as needed, ensure Service Team Leaders have the necessary tools and resources to support their teams effectively.
Develop and implement customer service strategies that enhance satisfaction, retention, and overall experience.
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Sales and Customer Experience Lead
7 days ago
Geelong, Victoria, Australia Lorna Jane Pty Full timeAt Lorna Jane, we're committed to empowering our team and customers alike. As a Retail Leader in Training, you will have the opportunity to optimize retail operations and drive business performance.About the Role:This role is designed to provide valuable leadership insights and hands-on experience, preparing you for future opportunities such as Assistant...
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Customer Experience Coach
2 days ago
Geelong, Victoria, Australia Whole Foods Market IP. L.P. Full timeRole DescriptionThe Team Trainer is a key member of our team, responsible for delivering high-quality training to new team members and ensuring they have the skills and knowledge needed to excel in their roles.Key ResponsibilitiesDeliver comprehensive training programs to new team members.Work collaboratively with team leaders and store trainers to develop...
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Customer Experience Associate
1 day ago
Geelong, Victoria, Australia Scotiabank Full timeAbout the RoleOur Senior Customer Experience Associates are the face and heart of our branches, dedicated to providing exceptional service throughout the customer's journey. Key responsibilities include:Acting as a lobby leader, ensuring customers are triaged and/or assisted in a timely manner.Contributing to the Branch's targets by identifying and...
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Customer Experience Representative
1 day ago
Geelong, Victoria, Australia The Reject Shop Full timeWhat You Can Expect\A fun and fast-paced working environment where every day is different.Varying shifts across weekdays, weekends, and extended trade periods.Opportunities to develop a rewarding career, with pathways into Team Leader, Assistant Store Management, Store Management, Regional Management, and Support Centre.Employee Assistance Program - free and...
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Retail Experience Leader
7 days ago
Geelong, Victoria, Australia Blackhearts Full time**Your Mission**As a Retail Sales Assistant at Blackhearts & Sparrows, your mission is to become a master at understanding our customers and their unique preferences. You'll guide them through our extensive array of choices with ease, providing a tailored experience that exceeds their expectations.You'll work in a fast-paced environment, multitasking and...
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Customer Experience Ambassador
1 day ago
Geelong, Victoria, Australia Bendigo Superannuation Pty Part timeWe are seeking a Customer Experience Ambassador to join our team in Altona. As a permanent part-time employee, you will work 30 hours per fortnight, two days a week.About the PositionAs a Customer Experience Ambassador, you will be responsible for delivering exceptional customer experiences and building strong relationships with our customers and the wider...
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Head of Customer Experience
7 days ago
Geelong, Victoria, Australia Mecca Brands Full timeOur VisionWe believe that every customer interaction should be a positive experience. That's why we're looking for a talented Head of Customer Experience to lead our Inbound Channels and take our customer service to the next level.As the head of our Inbound Channels, you will be responsible for developing and implementing strategies that enhance the customer...
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Customer Experience Representative
7 days ago
Geelong, Victoria, Australia CIVILMART Full timeCivilmart is a national manufacturer of civil concrete products, with a strong presence across QLD, NSW, VIC, and SA.About the Role:We are looking for a highly motivated and organized individual to join our team as a Customer Service Assistant. In this role, you will be responsible for managing administrative tasks, answering customer queries, and ensuring...
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Customer Experience Ambassador
7 days ago
Geelong, Victoria, Australia Hungry Jack's® Pty Ltd Full timeWe are looking for Customer Experience Ambassadors to join our Hungry Jack's team. As a representative of our brand, you will be responsible for creating memorable experiences for our customers and driving business results through excellent service.Your key responsibilities will include handling customer inquiries, resolving complaints, and providing...
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Customer Experience Assistant
11 hours ago
Geelong, Victoria, Australia Ghanda Full timeKey ResponsibilitiesThe successful candidate will be responsible for:Delivering exceptional customer service and providing a personalized shopping experience for our customers.Maintaining a high standard of store presentation and ensuring that our visual merchandising guidelines are met.Processing stock deliveries and maintaining inventory control.Working...
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Customer Experience Ambassador
1 day ago
Geelong, Victoria, Australia AHS Hospitality Full timeWe are seeking a passionate and detail-oriented individual to join our team as a Room Attendant. In this role, you will be the face of our hospitality brand, ensuring that every guest has an exceptional experience.About UsAHS Hospitality is a leading provider of outsourced housekeeping management services in Australia and New Zealand. We pride ourselves on...
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Customer Experience Manager
2 days ago
Geelong, Victoria, Australia ClearCompany Full timeDelivering Excellent Customer ExperienceMonitor real-time contact centre performance, ensuring adherence to SLAs and KPIs.Implement skill-based routing, queue adjustments, and schedule modifications as needed.Proactively manage staffing gaps and optimise resource allocation to maximise efficiency.
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Customer Experience Specialist
7 days ago
Geelong, Victoria, Australia Spotlight Group Full timeAbout the JobThe successful candidate will be dedicated to providing great customer experience, passionate about all things outdoors and adventure, and a quick learner who enjoys the fast turnaround of our product ranges.This role involves working independently but also collaboratively in a team environment, with the ability to communicate effectively with...
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Customer Experience Representative
7 days ago
Geelong, Victoria, Australia Blackhearts Full timeAbout Our CultureWe're dedicated to building a diverse workforce, and nurturing a culture that champions equity and inclusivity. We warmly welcome applications from First Nations peoples and individuals of all ages, cultures, religions, abilities, sexual orientation, gender identities and expressions, and those with specific needs.We believe in providing...
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Customer Experience Representative
7 days ago
Geelong, Victoria, Australia Spotlight Retail Group (SRG) Full timeJob DescriptionThe ideal candidate will be passionate about delivering outstanding customer service, have a keen eye for detail, and be able to work effectively in a dynamic retail environment.Responsibilities include:Providing exceptional customer serviceMaintaining store appearance and visual merchandising standardsProcessing transactions and handling...
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Customer Experience Manager
7 days ago
Geelong, Victoria, Australia Monash University Full timeAbout the RoleAs a key member of our team, you will coordinate staff in the delivery of day-to-day operations within our Leisure Services unit. You will be responsible for planning and implementing project-based tasks related to Reception, Sales, and Customer Service activities and programs.Your primary duties will include:Leading the development,...
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Customer Experience Specialist
1 day ago
Geelong, Victoria, Australia Malevo Group Full timeWe're seeking a skilled and enthusiastic individual to join our team as a Waiter/Waitress. If you're passionate about food and wine and enjoy interacting with people, this could be the perfect opportunity for you!About the Job:This role involves delivering exceptional customer service, developing a deep understanding of wine pairings, and enhancing your...
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Sales and Customer Experience Specialist
11 hours ago
Geelong, Victoria, Australia Bunnings Group Full timeAt Bunnings Group, we're committed to creating a workplace where our team members feel valued, supported and empowered to succeed. We're passionate about delivering an exceptional customer experience and creating opportunities for our team members to grow and develop.We're looking for friendly and approachable team members who are passionate about helping...
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Customer Experience Strategy Lead
1 day ago
Geelong, Victoria, Australia LanceSoft, Inc. Full timeAbout the Role:LanceSoft, Inc. is transforming its approach to customer-centric retailing by revolutionizing how businesses connect with their customers.We seek a highly skilled Senior Technical Program Manager to drive our customer-centric retailing strategy, which will reshape the way we understand, interact with, and serve our customers.This is a unique...
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Customer Experience Specialist
1 day ago
Geelong, Victoria, Australia Contour Education Full timeAbout UsContour Education is a leading medical preparation program that specialises in comprehensive UCAT and Interview preparation. Our mission is to empower and support the next generation of healthcare professionals in achieving their goals.We are committed to innovative and results-driven medical preparation, with a focus on providing high-quality...