Customer Service and Sales Specialist
4 days ago
We are seeking a highly skilled and motivated individual to fill the position of Customer Service and Sales Specialist.
About the RoleThis position plays a critical role in enhancing customer satisfaction and driving sales growth by coordinating and scheduling automotive repair service transactions and responding to customer service issues.
- Create and present detailed estimates to customers, sourcing parts and selling jobs effectively.
- Interpret inspection results with technicians and present findings to customers in a clear and concise manner.
- Oversee work order preparation and scheduling processes to ensure seamless operations.
- Respond promptly to customer service concerns and resolve issues efficiently.
- Provide support in a management capacity as needed on day-to-day operational activities.
- Enhance service quality and provider efficiency through training and development initiatives.
- Monitor facility and asset utilization, ensuring optimal performance.
- Ensure compliance with environmental and safety regulations.
To succeed in this role, you will need:
- An Associate Degree or equivalent.
- A minimum of 1 year of experience in the automotive service industry.
- ASE certifications relevant to the position.
- A valid driver's license.
- Strong supervisory and management skills.
- Excellent technical and business mathematical aptitude.
- Ability to work a flexible schedule including weekends, evenings, and holidays.
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