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Strategic Account Director

2 months ago

Canberra, ACT, Australia ServiceNow Full time
About the Role

We are seeking a highly skilled and experienced Strategic Account Director to join our team at ServiceNow. As a key member of our sales organization, you will be responsible for driving new business revenue through a SaaS license model by strategically managing accounts, researching prospects, and executing field-based sales activities within a key Federal Government Customer.

Key Responsibilities
  • Building and Nurturing Relationships: Develop and maintain strong relationships with C-suite executives (e.g., CFO, CIO, COO, CDO) across all product lines.
  • Account Management: Manage client relationships and collaborate with a broad virtual team—including Solutions Consultants, Specialists, Success Resources, Partners, and Marketing—to develop and implement effective account strategies.
  • Trusted Advisor: Act as a trusted advisor, leveraging a deep understanding of your customers' businesses to guide them on how ServiceNow can enhance their IT roadmap.
  • Specialist Identification: Identify and involve the appropriate specialists or support resources at crucial stages of the sales process.
Qualifications
  • 10+ Years of Sales Experience: Over 10 years of sales experience in software or solution sales organizations.
  • Proven Track Record: Proven track record of building and maintaining trusted relationships with both current and prospective clients, as well as internal teams.
  • Success in New Business: Demonstrated success in generating new business, negotiating deals, and sustaining strong relationships with C-Level executives.
  • Consistent Achievement: Consistent achievement of sales targets and goals.
  • IT Strategy: Ability to grasp and contribute to broader IT strategies and organizational plans.
  • Customer-Centric Approach: Experienced in fostering a customer-centric approach within a collaborative, team-oriented environment.
About ServiceNow

ServiceNow is an equal opportunity employer. We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.