Account Director

1 month ago

Canberra, ACT, Australia Genesys Cloud Services Pty. Ltd. Full time
Account Director - Federal Government

Genesys Cloud Services Pty. Ltd. is seeking an experienced Account Director to join our team in Canberra. As a key member of our sales team, you will be responsible for driving revenue growth in one of our most successful verticals, the Federal Government.

About the Role

The Account Director, Federal Government will be responsible for maintaining and developing a range of existing customer relationships, with a keen focus on building Genesys annual revenue from Federal Government. You will work closely with our customers, who provide critical services to the Australian community and rely on Genesys as a key partner to do so.

Key Responsibilities
  • Executing and contributing to the go-to-market strategy for Federal Government
  • Driving and delivering sales and growth within the vertical through subject matter expertise alongside Genesys stakeholders and our partner ecosystem
  • Establishing and building strong peer relationships within Public Sector, including customers, consultants, alliances, and partners
  • Working under a POD-based team structure within Genesys with strong collaboration skills across product, customer service, marketing, and operations
  • Exhibiting the use of 'value' and 'insight-based' selling techniques that result in a tangible return on investment for the solution provided
  • Growing and retaining existing customer accounts by presenting new solutions and services around Cloud CX, digital, AI and professional services propositions
  • Providing input and reviewing sales pipelines within the POD, to ensure a consolidated and accurate forecast on a weekly and monthly basis
  • Supporting the development of account and industry plans as required for nominated customers
  • Orchestrating cross-functional resources and teams to build solutions and proposals that create value for the customer, our partners, and Genesys
  • Accurate and timely forecasting of opportunities in Salesforce
Requirements
  • 10+ years of sales experience (Cloud or SaaS-based software sales preferred) and 5+ years in the Federal Government vertical
  • Proven ability to lead complex sales cycles, with a track record of successful revenue attainment
  • BS or BA degree or equivalent work-related experience
  • Assertive, strong organizational skills, and a self-starter
  • Travels to customer and business meeting sites as required
  • A demonstrated track record of meeting commercial sales targets
About Genesys Cloud Services Pty. Ltd.

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

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