Customer Banking Advisor

3 weeks ago


East Gippsland, Australia Commonwealth Bank of Australia Full time

Deliver Exceptional Customer Banking Experiences

We're seeking a Customer Banking Specialist to join our Retail Banking Services (RBS) team, delivering seamless banking experiences to over 10 million personal and small business customers.

As the public face of the Commonwealth Bank of Australia, our team has been serving local communities for over 100 years, with market-leading products, services, and technology.

Our work has real impact at all stages of people's lives, from opening their first account to planning for retirement.

Key Responsibilities:

  • Have in-depth conversations with customers about their overall banking needs
  • Support customers with enquiries, account maintenance, and applications for credit products
  • Complete Financial Health Checks to assess customers' financial needs and identify changes
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our processes and procedures

Requirements:

  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality
  • Excellent communication skills and ability to articulate financial terms clearly
  • Ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing holistic solutions
  • Genuine interest in building a career with the Commonwealth Bank of Australia and improving the financial wellbeing and lives of our customers


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