Jewellery Store Leadership Opportunity

7 days ago

Melbourne, Victoria, Australia Frontline Retail Melbourne Full time
Frontline Retail Melbourne Job Description

We are seeking a highly skilled and motivated Jewellery Store Manager to join our dynamic team in the CBD.

As a key member of our front-line retail team, you will play a vital role in driving sales growth, delivering exceptional customer experiences, and maintaining a high level of store presentation.

The successful candidate will possess excellent leadership skills, with a proven track record of managing teams, driving sales performance, and achieving business objectives.

About the Role:
  • Operational Leadership: Oversee daily store operations, including opening and closing procedures, staff management, and inventory control.
  • Customer Experience: Deliver outstanding customer service by creating a welcoming atmosphere, addressing customer inquiries, and resolving any issues or concerns with empathy and professionalism.
  • Sales Management: Drive sales and achieve store targets by implementing effective sales strategies, promoting special offers, and actively engaging with customers.
  • Team Development: Recruit, train, and mentor store staff, fostering a positive work environment that encourages growth and teamwork.
  • Inventory Oversight: Manage stock levels, ensure accurate inventory records, and coordinate with suppliers to maintain product availability.
  • Visual Merchandising: Ensure the store is visually appealing and aligned with brand standards, updating displays and presentations as needed.
Key Responsibilities:

The ideal candidate will have a strong background in retail management, with experience in leading high-performing teams and driving business results. You will be a creative problem solver, with excellent communication and interpersonal skills.

Requirements:
  • Proven Leadership: At least 3 years of experience in a retail management role, preferably within the jewellery or luxury goods sector.
  • Bi-Lingual: Fluent in English, Chinese and Mandarin. Both verbal and written.
  • Sales Expertise: Demonstrated ability to drive sales, achieve targets, and manage store performance effectively.
  • Customer-Centric: Strong customer service skills with a genuine passion for delivering exceptional experiences.
  • Communication: Excellent verbal and written communication skills, with the ability to engage and motivate a diverse team.
  • Organisational Skills: Strong organisational abilities, with attention to detail and the capability to manage multiple tasks efficiently.
  • Technical Proficiency: Familiarity with retail management systems, point-of-sale (POS) technology, and inventory management software.
What We Offer:
  • Competitive Salary: $80,000 - $100,000 per annum, depending on experience.
  • Performance-Based Incentives: Opportunities to earn additional income through performance-based bonuses and commissions.
  • Professional Development: Support for ongoing learning and development, with opportunities for career growth and advancement.
  • Inclusive Work Environment: A dynamic and supportive team culture, with a focus on collaboration and mutual respect.

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