Retail Leadership Team Manager

2 weeks ago


Melbourne, Victoria, Australia Telstra Full time
Assistant Store Manager Role at Telstra

This is an exciting opportunity to join the team of one of Australia's leading companies, Telstra, as an Assistant Store Manager.

We're looking for a motivated and experienced leader who can drive sales and high standards of customer service using our prescribed customer sales model.

About the Role

The successful candidate will be responsible for supporting the Store Manager in executing the store strategy, leading and developing a team of Customer Advisors to achieve sales targets and high standards of customer service.

You will collaborate with the Store Manager to create a high-performing team, by coaching and empowering others to fulfill operational requirements and achieve their performance targets.

Job Responsibilities:
  • Oversee the induction of new team members
  • Coach the store's team to meet (and exceed) store targets
  • Help support your team with customer query escalations
  • Be the Store Manager's right-hand person, stepping up to act as Store Manager when needed
  • Executing business initiatives in store to meet financial and customer key metrics
  • Act as team cheerleader – leading from the front and helping to motivate the team, and foster an awesome store culture
  • Organise the store floor and team's work schedules, to meet customer demand
What We Offer:
  • Store performance-related commission
  • 30% off Telstra services
  • Telstra mobile and Sim card
  • Exclusive discounts and offers across 240 brands and partners
  • 16 weeks paid parental leave for primary and secondary carers
Requirements:
  • Previous experience in a retail leadership/assistant management role
  • Able to energize and drive a retail team to exceed sales targets and KPIs with demonstrated success
  • Lead from the front and able to influence and build rapport with a diverse and varied team
  • Excellent communicator who can help support the Store Manager in taking team members through change
About Us:

Telstra is an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive.

We're all about providing the best experience and delivering the best tech on the best network.



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