Assistant Store Operations Director

7 days ago


Melbourne, Victoria, Australia Telstra Full time
Executive Summary: The Assistant Store Manager position at Telstra presents an exceptional opportunity for a dedicated professional to spearhead store operations and propel sales growth. This pivotal role demands effective leadership and teamwork skills to optimize customer satisfaction and bottom-line results.

About the Job: As a trusted assistant to the Store Manager, you will oversee various aspects of the store's daily operations, such as team member induction, sales target achievement, and customer care escalation resolution. Your collaborative approach will empower your team to deliver exceptional customer experiences and provide direction during periods of transition or crisis. Additionally, you will contribute to strategic planning, employee development, and driving business outcomes within the store environment.

Key Performance Indicators: Successful candidates will demonstrate prior experience in a retail leadership or assistant management capacity, displaying exceptional ability to boost sales performance and manage KPIs effectively. Strong communication skills are also essential to guide team members through changes and establish rapport with a diverse workforce. Key responsibilities include maintaining accurate records, meeting tight deadlines, and fostering open communication among team members.
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