People Operations Specialist

2 weeks ago


Brisbane, Queensland, Australia Woolworths Group Full time

About Us

Woolworths Group is a leading retailer in Australia and New Zealand, committed to creating better experiences for our customers and communities. Our purpose is to bring people together for a better tomorrow, and we're always looking for talented individuals to join our team.

Job Summary

We're seeking a highly motivated and service-focused individual to join our People Advisory team, working in our contact centre based in Eight Mile Plains. As a Payroll and Systems Advisor, you will provide coaching and support for Team Members at all levels on Payroll and People Systems queries, meeting all KPIs and objectives aligned to HR Service Delivery objectives and targeted service levels.

Key Responsibilities

  • Provide exceptional customer service experiences through efficient evaluation, closure, and/or escalation of all queries and advice
  • Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams
  • Identify process improvement opportunities and provide valued contributions to our customer-first, team-first culture

What We Offer

As a member of our team, you'll have the opportunity to grow within the group, with strong mentorship and development, hybrid working arrangements, and unparalleled growth opportunities. You'll also be part of a dynamic, inclusive, and empowering workplace that reflects the diverse communities we serve.

Requirements

  • Strong computer literacy and efficiency in work and time management skills
  • Ability to ask probing questions to ensure we're delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner
  • Strong risk lens to ensure team member privacy is maintained and personal information is protected

What You'll Experience

Our Team Members are at the heart of everything we do, and we're always looking for ways to support your career journey and reward great work. You'll have the opportunity to collaborate with some of the brightest and best minds in Australia, get your Woolies worth through team member benefits across all of our brands, and be part of a truly inclusive workplace where everyone feels they belong.



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