Gucci Store Manager

4 days ago

Perth, Western Australia Gucci Full time

About the Role

We are seeking a highly skilled Team Manager to lead our dynamic team at our Perth Store located in the CBD.

Key Responsibilities

  • Lead, supervise, and inspire a dedicated team of Client Advisors to deliver exceptional customer service and drive sales growth.
  • Conduct regular performance conversations, set SMART KPIs, and track progress in Workday.
  • Partner with the Retail Manager/Associate Retail Manager and HR department to resolve employee relations issues.
  • Support the opening and closing of the store as the Manager on Duty.
  • Lead morning briefings, delivering key business communication and daily objectives.
  • Develop a Client Engagement mindset, building long-lasting relationships with clientele.
  • Utilize clienteling tools to activate, retain, and grow personal client bases.
  • Lead the execution of clienteling activities, developing actions to reach clear goals and KPIs.
  • Monitor performance of categories assignment and propose action plans to reach targets.
  • Partner with the Retail Manager/Associate Retail Manager and Merchandising team to grow the business.
  • Ensure compliance with Workplace Health and Safety strategies.

Requirements

  • Studies in Business Management/Retail Management desirable.
  • Previous experience as a Department Manager or Senior Client Advisor, with a proven track record in luxury fashion.
  • Strong analytical and problem-solving skills.
  • Commercial awareness.
  • Experience in managing a small team.
  • Exceptional written and verbal communication skills.

About Gucci

Gucci is a global luxury fashion brand that offers endless possibilities to learn and grow. We are committed to building a diverse workforce and fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

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