Front Office Leadership Opportunity
6 days ago
About Grand Hyatt Melbourne
Located in the heart of Melbourne, Grand Hyatt Melbourne is a renowned five-star hotel that offers an unparalleled level of luxury and service to its guests. As a Duty Manager - Front Office, you will have the opportunity to work with a dynamic team and create memorable experiences for our discerning guests.
The Role
We are seeking an experienced and passionate leader to join our Front Office Department as a Duty Manager - Front Office. This is an excellent opportunity to develop your career in Rooms Division and exceed our guest expectations while supervising a strong team. In this role, you will be responsible for leading and motivating a team to success, assuming responsibility for all activities in the hotel in the absence of more senior personnel, and being fully aware of all activity within the hotel on a day-to-day basis.
Responsibilities
- To lead and motivate a team to success, providing guidance and coaching to ensure they have the skills and confidence to excel in their roles.
- To assume responsibility for all activities in the hotel in the absence of more senior personnel, ensuring seamless operations and exceptional guest service.
- To be fully aware of all activity within the hotel on a day-to-day basis, anticipating and responding to guest needs and concerns.
- Flexibility to work any hours or day to cover a 24-hour, 7-day operation, ensuring the hotel's high standards are consistently met.
Requirements
- Degree in hotel or business management or equivalent, demonstrating a solid understanding of hospitality principles and practices.
- Minimum 9 months of industry-related experience, ideally in a five-star hotel, showcasing a track record of leadership and guest service excellence.
- Highly motivated with an innovative approach to guest relations, always seeking ways to improve and enhance the guest experience.
- Demonstrated leadership abilities, with a proven ability to motivate and inspire teams to achieve exceptional results.
- Only candidates with ongoing, current, and unrestricted working rights for Australia will be considered for this role.
Salary: $60,000 - $80,000 per annum
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