Insurance Dispute Resolution Expert

5 days ago

NewcastleMaitland, Australia beBeeConflictResolution Full time $100,000 - $120,000
Job Opportunity for Conflict Resolution Professional

This is a stimulating career opportunity for an insurance expert with strong customer service skills to take on the role of Conflict Resolution Specialist.

Key Responsibilities
  • Respond effectively and professionally to all complaints and conflicts, ensuring fair outcomes for customers.
  • Identify and address systemic causes of customer dissatisfaction, contributing to solutions that improve overall customer experience.
  • Develop and maintain relationships with internal and external stakeholders to achieve business objectives.
  • Provide subject matter expertise to support internal inquiries related to dispute resolution, regulatory compliance, and industry standards.
  • Evaluate and report on organisational performance in managing complaints and disputes, ensuring adherence to relevant laws and regulations.
  • Recommend process improvements to minimise recurrence or mitigation of issues, enhancing the company's reputation and customer loyalty.
About You
  • You are a confident individual with conflict resolution experience and a strong background in general insurance or law.
  • You possess a solid understanding of risk management, compliance, and policy development.
  • Customer satisfaction is paramount, and you strive to provide exceptional service and support.
  • You are a solution-focused professional with excellent problem-solving and relationship-building skills, able to influence and negotiate with internal and external stakeholders.
About Our Organisation

We are a global insurer committed to delivering innovative risk management solutions. Our team is dedicated to enabling resilience for our customers, environment, economies, and communities.

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