Settlements Officer

19 hours ago

Sydney, New South Wales, Australia Cuscal Limited Full time
{"title": "Settlements Officer", "description": "

Cuscal Limited is seeking a highly skilled Settlements Officer to join their Shared Services team for a 6-month contract. The successful candidate will be responsible for managing day-to-day operations for settlements with clients and core banking services.

The key responsibilities of the role include:

  • Handling settlement and reporting across all payment types (Visa, MasterCard, Bpay, etc.)
  • Building relationships and liaising with internal stakeholders, clients, other financial institutions, vendors, and schemes
  • Actioning and responding to client service requests and other internal requests in a timely and accurate manner to meet SLAs
  • Identifying and escalating issues and concerns, client complaints, service failures, supplier failures, or non-compliance to Cuscal policy
  • Contributing towards quality assurance policy and continuous improvement in the team
  • Project-related duties as required, such as onboarding of clients, implementation of new initiatives, and scheme mandates
  • Ensuring that both internal and external SLAs are maintained and that all parties are advised in a timely manner of any delays that may occur
  • Ensuring the zero-settlement error risk is achieved and maintaining high levels of continuous improvement of partnership with all clients

The ideal candidate will have experience in the financial services sector, a high level of accuracy, numeracy, and attention to detail, and the ability to follow procedures to meet deadlines throughout the day. Advanced Excel skills are desirable, and strong technology experience and the ability to master multiple systems and applications are essential.

Cuscal Limited is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for financial services, we encourage you to apply for this exciting opportunity.

", "company": "Cuscal Limited", "location": "Australia"}

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