Senior Complaints Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeCompliance Full time $140,362 - $156,229
Leadership Role: Complaint Resolution

The role is pivotal in managing non-complex complaints and ensuring timely resolutions within regulatory frameworks.

Key Responsibilities:
  • Lead and coach the team to manage complaints, driving positive change through consultation and education.
  • Monitor operational activities to ensure adherence to legislative requirements.
  • Analyse complaints to identify recurring issues and report systemic problems.
  • Identify opportunities for continuous improvement to enhance member service and reduce risk.
  • Maintain strong working relationships with internal colleagues and external partners.
Requirements:
  • Extensive leadership experience in dispute resolution management.
  • Proven expertise within the superannuation industry.
  • Excellent communication skills, both written and verbal.
  • Strong technical and decision-making abilities.
  • Effective stakeholder management skills, engaging at all levels.

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