Part-Time Customer Experience Specialist

7 days ago

Melbourne, Victoria, Australia beBeeService Part time $54,665 - $80,870

Guest Service Agent Opportunity

We are seeking a dynamic Guest Service Agent to join our team on a part-time basis. As a key member of our front desk team, you will be responsible for ensuring efficient, friendly, and professional service is provided to all guests.

Key Responsibilities:

  • Welcome and serve our guests warmly.
  • Be an expert on the hotel's services and amenities to ensure our guests receive a positive experience.
  • Meet and connect with our guests to exceed their expectations.
  • Organize and process guest check-ins/check-outs efficiently.
  • Handle payment securely and accurately.
  • Provide guests with essential information about the hotel and local attractions.

Requirements:

  • A warm and welcoming demeanor.
  • Previous experience in guest relations or front office operations.
  • Excellent communication skills.
  • Availability to work weekends.
  • High energy levels and motivation.
  • A passion for delivering exceptional customer service.

Perks and Rewards:

  • Discounts on hotel rooms within the Marriott International group.
  • Discounts on food and beverage across all hotels.
  • Ongoing training and development opportunities.
  • Recognition programs to motivate and reward performance.
  • Wellness and mindfulness initiatives to support overall well-being.

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