Part-Time Customer Experience Representative

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Part time $45,000 - $60,000

Role Overview

We are seeking a highly skilled Customer Experience Specialist to join our team on a part-time basis.

About the Job:

The successful candidate will be responsible for delivering exceptional customer service, managing enquiries, resolving complaints and ensuring a seamless experience for our customers.

Main Responsibilities:

  • Customer Service Delivery: Provide professional and empathetic customer service, responding promptly to customer requests and resolving issues efficiently.
  • Complaint Resolution: Conduct thorough investigations into customer complaints, identify root causes and implement solutions to prevent future occurrences.
  • Trend Analysis: Analyze customer feedback and trends to inform business decisions and improve overall customer experience.
  • System Management: Maintain and manage key business systems to ensure efficient operations.

Key Skills and Qualifications:

  • Strong Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders.
  • Problem-Solving Abilities: Demonstrate strong problem-solving skills to resolve complex customer issues and provide innovative solutions.
  • Attention to Detail: Display high attention to detail to maintain accurate records and data.
  • Technical Savvy: Proficient in using various software applications and technology to perform job tasks efficiently.

Why Join Us?

We offer a welcoming team environment that values work-life balance and flexibility. Our ideal candidate is someone who possesses strong communication skills, enjoys problem-solving and is detail-oriented and tech-savvy.

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